The Bridge Between Your Business and Success

Posts about:

Customer Service

anequim-bootstrappers-create-winning-company-culture-chris-clothier

How to Create a Winning Company Culture

WHAT YOU WILL LEARN

Chris Clothier of REI Nation manages over a billion dollars in real estate assets with his turnkey model in 11 markets. In this episode we have a conversation with Chris about how he manages his scaling business while maintaining a winning culture. We discuss what it looks like to hold people accountable to tight processes and maintain quality controls to provide excellent customer service at every interaction.

Read More
anequim-customer-service-hostile-situation

Customer Service in a hostile situation

Over the years customer service at the legacy air carriers seems to have dropped off precipitously. Maybe that isn't a surprise to anyone, but today on my way to Atlanta there was a perfectly bad situation happening right next to me and it serves to demonstrate how a disconnected mission can muddle up an already bad situation.

Read More