--- title: Reduce Stress With After-Hours Maintenance That Doesn’t Suck description: In this episode of Bootstrappers we discuss common issues with after hours maintenance and how to solve them so you and your team can get your lives back. image: https://blog.anequim.net/hubfs/episode-35.jpg --- [![anequim-logo-horizontal-SM](https://blog.anequim.net/hs-fs/hubfs/anequim-logo-horizontal-SM.png?width=1201&height=310&name=anequim-logo-horizontal-SM.png "anequim-logo-horizontal-SM")](https://anequim.net/) Open main menu Close main menu - [What We Do](https://anequim.net/what-we-do/) - [Services](https://anequim.net/services/) - [About Us](https://anequim.net/about-us/) [Entrepreneurship](https://blog.anequim.net/tag/entrepreneurship) [Maintenance](https://blog.anequim.net/tag/maintenance) [Bootstrappers](https://blog.anequim.net/tag/bootstrappers) [Property Management](https://blog.anequim.net/tag/property-management) # Reduce Stress With After-Hours Maintenance That Doesn’t Suck ![Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/hs-fs/hubfs/Bootstrappers-profile-picture.jpg?width=45&name=Bootstrappers-profile-picture.jpg) [Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/author/bootstrappers-a-podcast-by-anequim-llc) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://blog.anequim.net/reduce-stress-with-after-hours-maintenance-that-doesnt-suck) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://blog.anequim.net/reduce-stress-with-after-hours-maintenance-that-doesnt-suck) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.anequim.net/reduce-stress-with-after-hours-maintenance-that-doesnt-suck) ![anequim-bootstrappers-reduce-stress-after-hour-maintenance-that-doesnt-suck](https://blog.anequim.net/hubfs/episode-35.jpg) ## WHAT YOU WILL LEARN In this episode of Bootstrappers we discuss common issues with after hours maintenance and how to solve them so you and your team can get your lives back. This episode goes over how to avoid burnout, how to not be held hostage by your maintenance staff and have a winning, 5 star review worthy, 24/7 service without all the headaches of being on call constantly. Don’t miss this episode!   ## 🔥 KEYNOTES - [3:03](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=183s)​ Managing after-hours maintenance calls - [5:11](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=311s)​ The story of how our [Rent Manager Call Center](https://anequim.net/rent-manager-call-center/) started - [10:30](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=630s)​ The main goal of a maintenance call center - [12:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=720s)​ Integrated system with customer service - [14:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=840s)​ Escalating extreme maintenance emergencies - [16:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=960s)​ How to do the proper onboarding with vendors, owners, and tenants - [17:50](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=1070s)​ Multifamily after-hours maintenance calls - [22:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=1320s)​ Call guidelines to avoid fair housing violations - [28:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=1680s)​ Integrated call centers to solve outages in Multifamily and big complex - [34:30](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=2070s)​ Dealing with vendors and solving weekend emergencies - [39:00](https://www.youtube.com/watch?v=qrbu0FJrMsM&t=2340s)​ How to Effectively over complicate with software solutions ## ABOUT OUR GUEST Jose Delgado is the Chief Operations Officer at Anequim. Before starting with Anequim in 2018 he was a global Account Manager at Ceva. Delgado has an M.B.A. from Thunderbird School of Global Management.         ![Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/hs-fs/hubfs/Bootstrappers-profile-picture.jpg?width=150&name=Bootstrappers-profile-picture.jpg) #### Bootstrappers For Entrepreneurs - A podcast by Anequim LLC [Follow me on my website](https://anequim.net/bootstrappers-for-entrepreneurs/) [Follow me on Facebook](https://www.facebook.com/BootstrappersShow/) Helping Entrepreneurs Scale Their Business With Remote Teams The podcast that helps entrepreneurs scale their business with remote teams. In every episode we deliver effective solutions for the challenges business owners and executives face, with experienced guests and practical answers to solve real issues. Hosts Gwenn and Jeremy Aspen have helped hundreds of businesses scale their growth, as the modern workplace isn’t constrained by walls of a building and remote teams work to scale your business fast. ## Related Articles [![Anequim-bootstrappers-fair-housing-update-enforcement-changes-risk-for-violation](https://blog.anequim.net/hubfs/episode-40-1.jpg)](https://blog.anequim.net/fair-housing-ada-update-enforcement-changes-are-you-at-risk-for-a-violation) [Bootstrappers](https://blog.anequim.net/tag/bootstrappers) [Property Management](https://blog.anequim.net/tag/property-management) [Real Estate](https://blog.anequim.net/tag/real-estate) [Legislation](https://blog.anequim.net/tag/legislation) [Fair Housing](https://blog.anequim.net/tag/fair-housing) ### [Fair Housing/ADA Update: Enforcement Changes, Are You at Risk for a Violation?](https://blog.anequim.net/fair-housing-ada-update-enforcement-changes-are-you-at-risk-for-a-violation) ## WHAT YOU WILL LEARN Did you know that there are a lot of new updates to the Fair Housing law in 2021? Paul Vojchehoske, legendary real estate educator, is going to walk... ![Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/hs-fs/hubfs/Bootstrappers-profile-picture.jpg?width=45&name=Bootstrappers-profile-picture.jpg) [Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/author/bootstrappers-a-podcast-by-anequim-llc) [Read More](https://blog.anequim.net/fair-housing-ada-update-enforcement-changes-are-you-at-risk-for-a-violation) [![anequim-bootstrappers-healthy-boundaries-clients-tenants-todd-ortscheid](https://blog.anequim.net/hubfs/episode-33-1.jpg)](https://blog.anequim.net/how-to-set-healthy-boundaries-with-clients-tenants) [Bootstrappers](https://blog.anequim.net/tag/bootstrappers) [Property Management](https://blog.anequim.net/tag/property-management) ### [How to Set Healthy Boundaries With Clients & Tenants](https://blog.anequim.net/how-to-set-healthy-boundaries-with-clients-tenants) ## WHAT YOU WILL LEARN What are the rules of engagement you set for your clients and tenants? In this episode we discuss common rules in the industry and also the deeper... ![Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/hs-fs/hubfs/Bootstrappers-profile-picture.jpg?width=45&name=Bootstrappers-profile-picture.jpg) [Bootstrappers For Entrepreneurs - A podcast by Anequim LLC](https://blog.anequim.net/author/bootstrappers-a-podcast-by-anequim-llc) [Read More](https://blog.anequim.net/how-to-set-healthy-boundaries-with-clients-tenants) #### About - [About Anequim](https://anequim.net/about-us/) - [Meet the Team](https://anequim.net/meet-the-team/) #### Services - [Accounting Services](https://anequim.net/services/accounting-services/) - [Administrative Support](https://anequim.net/services/administrative-support/) - [Customer Service](https://anequim.net/services/customer-service/) - [Marketing Services](https://anequim.net/services/marketing-services/) - [Property Management Services](https://anequim.net/services/property-management-services/) - [Solutions for Rent Manager Users](https://anequim.net/services/solutions-for-rent-manager-users/) #### Library - [Blog](https://blog.anequim.net/) [Follow us on Facebook](https://www.youtube.com/Anequim) [Follow us on LinkedIn](https://www.linkedin.com/showcase/anequimmx/) [Follow us on Twitter](https://twitter.com/AnequimUS) [Follow us on Instagram](https://www.facebook.com/AnequimUS/)