The Bridge Between Your Business and Success

Posts about:

Customer Service


How to Create a Winning Company Culture


Chris Clothier of REI Nation manages over a billion dollars in real estate assets with his turnkey model in 11 markets. In this episode we have a conversation with Chris about how he manages his scaling business while maintaining a winning culture. We discuss what it looks like to hold people accountable to tight processes and maintain quality controls to provide excellent customer service at every interaction.

Read More

Customer Service in a hostile situation

Over the years customer service at the legacy air carriers seems to have dropped off precipitously. Maybe that isn't a surprise to anyone, but today on my way to Atlanta there was a perfectly bad situation happening right next to me and it serves to demonstrate how a disconnected mission can muddle up an already bad situation.

Read More